Refund Policy

Last updated: 23 May 2026

We want you to be happy with your Wingman purchase. This policy explains when and how you can get a refund.

Quick summary

14 days to request a refund from the date of purchase

Refunds available if you have not accessed substantial paid content

For passes, "substantial" means viewing paid lines for more than 3 matches

Refunds are processed by Paddle, our Merchant of Record, within 5–10 business days

Your statutory consumer rights are not affected

1. Your right to a refund

You may request a refund within 14 days of the date of purchase if:

You have not accessed paid bluff lines for more than 3 matches at the time of your refund request.

2. When refunds are not available

We will not provide a refund if:

More than 14 days have passed since your purchase, except where required by law

You have accessed paid lines for 4 or more matches

You purchased during a clearly-marked non-refundable promotional event (we will flag this prominently before checkout)

Your refund request is part of suspected fraud or abuse

3. How to request a refund

To request a refund, please contact Paddle, our Merchant of Record, using the buyer support details on your purchase receipt. You can also contact us at support@worldcupwingman.com and we will forward your request to Paddle on your behalf.

Please include:

The email address you used to purchase

The date of purchase

Your order/transaction reference (on your receipt)

A brief reason for your refund request (not required, but helps us improve)

4. Processing times

Once Paddle approves a refund:

Card payments: refunded to your original card within 5–10 business days, depending on your bank

PayPal and other digital wallets: usually within 1–3 business days

We have no control over your bank's processing time after Paddle issues the refund

5. Chargebacks

If you raise a chargeback with your bank instead of contacting us or Paddle first, we may suspend your account while the chargeback is resolved. We strongly encourage you to contact us first — we want to resolve issues directly and quickly.

6. Your statutory rights

This policy does not affect any rights you have under mandatory consumer protection law in your country of residence, including the EU Consumer Rights Directive's 14-day right of withdrawal for distance contracts (where applicable to digital content).

For EU consumers: when you purchase digital content from us, you may be asked to expressly waive your statutory right of withdrawal in order to access the content immediately. Even if you do so, this Refund Policy still applies as described above.

7. Contact

For refund questions, contact:

Paddle (preferred, fastest): use the buyer support details on your receipt

Wingman: support@worldcupwingman.com